Is formal training important? After all we can all learn from other employees or from outside consultants we bring in can't we?
Well Cheap Montravius Adams Jersey , in my previous life as a consultant IT project director I noticed people would often be too busy doing their own job to learn the skills of an outside consultant too.
That's despite massive efforts made to train people.
But unless skills are used regularly after training they fade away.
Learning from others in your own organisation can also be fraught.
Learning by "sitting next to Nellie" as it's known can work. But it means that any weak custom and practise procedures are copied.
These weak procedures may actually be the direct opposite of the company strategy.
Also if you're learning from someone because they're just about to leave the company. For whatever reason.
You don't get their total focus on teaching you their job.
So ways of doing things can become less and less effective as time goes on.
That means that service to your customers becomes worse. Simply because the people serving them don't know the best way of working.
Research shows that over 60% of customers leave a business because of poor Cheap Josh Jones Jersey , ineffective or indifferent service.
Let's look at the story of two woodcutters
Once there were twin brothers. They were tall Cheap Kenny Clark Jersey , strapping lads who had both become lumberjacks at the same time. One year they took part in a logging competition together. Each was strong and beat everyone they came up against. Until they reached the final where they met each other.
They seemed evenly matched. The crowd looked and urged them on as they both started cutting timber at a strong rate of knots. After an hour one of the brothers stopped for a few minutes. Let's call him the "idle chopper". He soon resumed work but every hour he kept stopping.
Eventually the competition finished and it was immediately obvious that the idle chopper had cut down significantly more wood than his brother.
His brother shook his hand to congratulate him and asked Cheap Jamaal Williams Jersey , "how on earth did you cut twice as much wood as me despite stopping so frequently?"
The idle chopper smiled and said "I wasn't really resting I was sharpening my axe so my cuts went deeper faster than yours with your blunt axe."
The "idle chopper" was really the "smart chopper" because he'd taken to heart what President Abraham Lincoln had said.
Abraham Lincoln said "Give me six hours to chop down a tree and I will spend the first four sharpening the axe."
People can look at training as a complete waste of a company's time. Because it's preventing their staff from getting the job done.
But look at the woodcutters the one who kept stopping to sharpen his axe won.
The same is true of any company that gives their staff training. It may stop the busy Cheap Kevin King Jersey , busy time for a short while but it means that staff become more productive and therefore achieve more.
Getting yourself and your staff trained is essential if you want to continue to grow and develop Cheap Ha Ha Clinton-Dix Jersey ,
If you don't you'll be like 90% of businesses over a 10 year time frame and be out of business.
It's really that stark a choice.
There are a number of effective training strategies that I would recommend you to use.
Two of the most powerful are as follows:
a) A Weekly Company Workshop b) Formal Courses - with a twist
Let me explain exactly how they work so that you can go and apply them in your business immediately.
Weekly Company Workshop
1) Set-up an hour per week where all employees gather together.
The first workshop is the Set-up and Introduction Workshop.
2) In this workshop you all brainstorm the issues and problems that you and your customers have with the company.
Someone is designated to takes action notes. That is notes that simply list the actions to be taken with the person responsible and the date to be completed (always before the next meeting).
3) You then prioritise and agree the issues amongst everyone there.
Hint: Give particular weight to customer issues as they are quite likely to resolve one or more internal issues too.
4) Provide a full list of prioritised issues to all attendees. The attendees should be everyone who works for the company Cheap Randall Cobb Jersey , unless they're sick.
The Second and subsequent workshops are Issue Eaters
5) Take the first issue from the list that was issued the day of the last meeting - it's that important.
6) Brainstorm possible solutions to the issue.
For example the customers are returning a product to you in large numbers but you can't see why. The issue is "You don't know why the product is being returned".
Several possible solutions occur:
a) Ring customers and ask them why they're returning them. Also ring customer's who've kept them and ask them why too.
b) Send every customer a questionnaire asking several questions Cheap Mike Daniels Jersey , including one on returns and also specifically for the product in question.
c) Ask the sales force to go and see each customer and ask for their most honest feedback.
d) The managing director to ring the companies concerned to see what the problem is.
Collate the answers and provide the information and analysis to the group the following week.
7) If the solution calls for a better procedure or company process to be implemented designate someone to write it and for it to be issued before the next meeting for review and agreement.
8) Only address one issue per session - even if you finish it in 10 minutes. But you must focus completely on that issue.
9) Review the solution and check that it is working. Then sign it off and add to the list of completed issues.
Guess what you're building with the documentation?
It's a company file that allows new staff to get up to speed on how your company has got to where it is now and what the curren
FlowerPowerForum
Thema drucken
18.02.2020 11:28
Antworten
